Call Center

Certified Call Center Training Program

Developed in partnership with Midlands Technical College, this course educates students for a career in the call center field — a rapidly expanding industry with opportunity for career growth. Students participate in work readiness curriculum including resume development, workplace professionalism, interviewing, work ethics, basic computer skills, communications and financial management. The call center curriculum includes instruction in key areas including customer service, building rapport and relationships, verbal communication skills, cultural diversity, and voice and diction.

Upon successful course completion, a graduate may qualify for Kenexa Prove It! certification. Participation in the program does not guarantee employment upon completion; however you will have access to the resources of Job Connection.

Program Details

Day Program
Call Center Class: Three weeks (Monday-Friday, 8:30am-4pm)
Work Readiness Curriculum: 30 hours
Training takes place at Midlands Technical College – Northeast Campus

Goodwill provides:
  • Case Management
  • Skillsoft Assessment
  • Assistance With Job Search and Placement Services
  • Post-employment Services
  • Option to Participate in Job Fair

Classes are limited to eight students and participants must meet these requirements:

  • Criminal Background Check
  • At Least 18 Years of Age
  • Minimal Visual and Hearing Limitations
  • Negative Drug Screen
  • High School Diploma or GED
  • Demonstrate Appropriate Math and Reading Level(s) – Test for Adult Basic Education (TABE) Assessment
  • Essay of Intent

If accepted, participants must attend orientation and successfully complete work readiness curriculum before beginning skills training.

Goodwill Industries reserves the right to make the final selection on all students due to limited space in the training program.

For more information, contact us at or 803.731.1786.